Orders, Shipping, Payment & Returns
You can place your orders directly from our website. Our website is fully functional ecommerce website where you can pay online using various payment options listed below in “Payment” section.
If you wish to place your order after communicating your requirements with us, you may chose to place a manual order by contacting us. We will send you an invoice after we finalise the order which you then can pay using payment methods listed below in “Payment” section.
Manufacturing & Time
After we receive your payment, your order can take 1 to 5 weeks to get ready for shipment. Order preparation time depends on quantity, type of instruments and requested customisations. We will notify you the time after you place your order (contact us before placing your order if you want to know the time beforehand).
As we are purely a manufacturing company and not distributor or reseller, we almost never have ready-made stock to ship an order within several days of confirmed payment. All orders are made-to-order which is why our order preparation time is long.
We being a manufacturer have the access to customise our instruments up to their core to meet our customers’ demands. You can order dental instruments with a large number of customisations. Below is the list of our customisation options.
You may have unique customisation ideas not mentioned in the above given downloadable sheet. If so, please contact and discuss your ideas with us. Your unique customisations may surely be made.
You can pay us using the below payment methods.
- Credit/Debit Card
- Google Pay
- Apple Pay
- Bank Transfer/Wire Transfer/TT
We use two shipping methods, by air and sea. Generally we use air freight for small orders and those which require faster delivery, while sea freight for large orders and those which require the most economical shipping cost and do not require quick delivery.
You can chose either method in almost all cases. When you place an order online, you get charged for the air shipment by default. If you wish to use sea shipment instead, please place a manual order.
Shipping time varies by country and region of customer too. However the usual delivery time is 7-15 days by-air and 20-35 days by-sea.
Returns must be submitted within 14 days of receiving instruments. Return items must be unused, undamaged, in their original form and packaging.
Returns are not acceptable for change of mind. Returns are only acceptable for damaged, defective & wrong instruments. We will bear the return shipping cost for all returnable products. After receiving the returns in our factory, we will release the refund (for returned products) within 7-10 days if the returned products satisfy the return policy defined above.
Please contact us via email to launch a return.